Refund Policy

Failed generations

When a paid generation reaches a failed state in TryH3, the credits charged for that generation are returned automatically. You do not need to contact support for this credit reversal. The failed task remains in your creation history so you can confirm its status.

If a task appears stuck rather than failed, contact us with the task ID. We will investigate the provider status and correct the credit balance when appropriate.

Purchase refund requests

Purchases of credit packs and subscriptions provide immediate access to digital generation services. Cash refunds are therefore reviewed case by case rather than granted automatically.

A request is more likely to be eligible when it concerns:

• A duplicate or clearly incorrect charge.
• Credits that could not be delivered to the purchasing account.
• A persistent technical problem that prevented the purchased service from being used.
• A refund required by applicable consumer law.

A request is generally not eligible when purchased credits have already been substantially used, a completed generation did not match a subjective creative preference, or an account was restricted for violating the Terms of Service.

Subscription cancellation

You can cancel a subscription from Settings → Billing. Cancellation stops future renewals. Unless the billing screen states otherwise, access and credits already granted for the paid period remain available until that period ends; unused subscription credits do not roll into a later period.

Cancelling a subscription is not itself a request for a cash refund of the current paid period.

Receipts and invoices

Stripe provides a receipt after a successful payment. When an invoice URL is available, TryH3 displays it in Settings → Payments. Contact support if you need help locating billing records or correcting billing details.

How to request a review

Email support@tryh3.com from the address associated with your TryH3 account. Include the order or invoice number, the affected task ID when relevant, and a short explanation of the issue. Do not send full card numbers or other sensitive payment credentials.

We will review the account, generation history, and payment record and reply with the outcome. Any approved cash refund is returned through the original payment method; bank processing time is controlled by the payment provider.

Nothing in this policy limits rights that cannot be excluded under applicable law.